Integrated Case Management (ICM) Service

The ICM service supports General Practice in the care of patients with chronic care conditions and/or complex needs by providing case management and navigation services that support and compliment the clinical objectives. The ICM team are able to assist with:
  • Advocacy and support;
  • Referrals to social and community health services;
  • Home visiting;
  • Telephone monitoring; and
  • Self-management support.
Referrals to the service can be made through General Practice only via Med Tech e-Referral.