Integrated Case Management (ICM) is a navigation and coordination service. We help people with long-term conditions or complex health needs navigate their way through the health and social services system. Our service has been developed to ensure closer integration with your general practice.

We start with an Integrated Care Plan, developed with you (the client), your whānau, and your GP. The Care Plan is ‘client-centered’ and documents the steps that need to be taken to achieve the agreed healthcare outcomes.

It is for people of any age who suffer from a long-term health condition or have complex health needs.

Access is by referral only, so speak to your doctor about the ICM service. You will need to be enrolled with a general practice affiliated with Eastern Bay Primary Health Alliance.