INTEGRATED CASE MANAGEMENT

We help people with long-term conditions or complex health needs, navigate their way through the health and social services system, to achieve their agreed healthcare outcomes.

Our service

Integrated Case Management (ICM) is a free navigation and coordination service. We help people with long-term conditions or complex health needs navigate their way through the health and social services system. Our service has been developed to ensure closer integration with your general practice.

What we do

We act as the bridge between the system and the people – turning confusion into action.

We start with an Integrated Care Plan, developed with you (the client), your whanau, and your GP.

The care plan is “Client-centered”

Who can access this service?

It is for people of any age who suffer from a long-term health condition or have complex health needs.

How do I access this service?

Access is by referral only, so speak to your doctor about the ICM service. You will need to be enrolled with a general practice affiliated with Eastern Bay Primary Health Alliance.