Hāpainga Stop Smoking Service

Ko koe te TAUIHU o tō waka AUAHI KORE.

Hāpainga is a FREE service to help people stop smoking in the Bay of Plenty

There are a lot of options for you!  You can …

  • Call 0800 427 246 (0800 Hāpainga) to speak with a Quit Coach, or
  • Email, or
  • Come to 5 Louvain Street, Whakatāne Monday to Friday 8.30am to 4.00pm, or
  • Let your GP know, and they will refer you to the Hāpainga team.

Once you have signed up, our quit coaches will call you as soon as possible and get you started on your new journey.

Individual Support

Every person is paired up with a quit coach who will meet with you to work out your Quit Journey together.  After 4 weeks being smoke-free, you will receive a $50 voucher of your choice for all your hard work.

 Roopū Sessions

The team have a 6-week programme for Wahine Māori aged between 18 and 30.  Each session covers areas of quitting with kai, fun activities, and gifts to help you stay smoke-free.  We can also run other group sessions by request.

 Incentive Programmes

If you are hapū and care fulltime for tamariki under the age of 3, we offer up to $250 worth of vouchers.  This programme also allows you to choose a Quit Buddy.  Your Quit Buddy will also receive vouchers up to $150.

Childhood Immunisation Service


How do I access this service?

Immunisation – Your Best Protection

Immunisation protects everyone, whether you are young, old or in between, and even when you’re pregnant.

Talk to your doctor about getting yourself and your whānau protected from serious diseases.

Childhood immunisations are free at your Doctors. Call in and discuss vaccines with your nurse. See our Doctor Directory to find a doctor near you.

Regional Childhood Immunisation Services

General Practice is the first port of call for childhood immunisations. EBPHA is part of a regional approach to improve immunisation coverage to protect our tamariki from preventable diseases. Our Childhood Immunisation Coordinator (Suzanne) provides education and support to General Practice Immunisation champions, encouraging practices to vaccinate children at every opportunity. EBPHA’s Outreach Immunisation Service (Raewyn) is available to vaccinate babies and children in the community when the child is unable to be vaccinated at their General Practice.

For the most up to date immunisation information visit the Ministry of Health website and the Immunisation Advisory Centre. You can also follow them on facebook.


Suzanne Thompson Registered Nurse,
Childhood Immunisation Coordinator


Glennis Tupe
Outreach Immunisation Advocate
07 306 2328
027 877 6212

Diabetes and Heart Health Self-Management

How do I access this service?

How can I register for Diabetes and Heart Health Education Classes?

Speak to your Doctor or Nurse – they can refer you into the programme
Contact Lilian Herrmann on 021 442 198 or (07) 306 2358

The classes were fun and interactive. I made new friends, we shared our stories which I found really valuable. I thought I knew a lot about my health but I learnt so much more.

Looking after yourself is one of the most important things you can do in your lifetime. By making some lifestyle changes you can improve your health and your wellbeing in general. The Diabetes and Heart Health Self-Management classes run at locations within the Eastern Bay of Plenty. They are FREE for both you and a support person to attend and are designed to provide information and education to improve your health and reduce your risk factors.

Learn all about:

  • Understanding what causes diabetes and heart diseases
  • Managing my condition
  • Understanding my blood tests
  • Changing my way of thinking to help me succeed
  • Eating and drinking for a healthy life
  • Benefits of physical activity
  • Reaching a healthy weight
  • Improving my cholesterol levels
  • Keeping my blood pressure in check
  • Controlling my blood sugars
  • Benefits of quitting smoking
  • Understanding medications
  • Practical cooking tips
  • How to shop healthier

Lilian Herrmann
Eastern Bay Primary Health Alliance
5 Louvain Street, Whakatāne 3120
(07) 306 2358
021 442 198

Dietitian Services

How do I access this service?

How can I see the Maternal Child and Youth Dietitian?

Your Doctor or Nurse can refer you to the Dietitian.

You can also self-refer by emailing the completed referral form below to

<button>Dietitian Self-Referral Form</button>


How can I see the Community Adult Dietitian?

Your Doctor or Nurse can refer you to the Dietitian. General Practice can refer clients via Best Practice.


Adult Dietitian

The Adult Dietitian is available to support individuals and groups with Diabetes, heart health, respiratory illnesses and weight management.

Who can use this service?

To find out if you or your client can use this service, see the Referral Criteria Document.

Brooke Snelling
Community Adult Dietitian
Eastern Bay Primary Health Alliance
5 Louvain Street, Whakatāne 3120
P. (07) 306 2324
M. 021 501 257
F. (07) 306 2399

Maternal Child and Youth Dietitian

The Dietitian works with clients and their whānau to provide support and information to help them achieve and maintain a healthy body weight and lifestyle. Services the Dietitian can provide include individual consultations about:

Healthy eating information for women during pregnancy and breastfeeding, infants, children, teenagers and whānau
Introducing solids for infants
Weight management for those with a BMI >25 or >85th percentile
Tailored information sessions:

For school groups, early childhood centres, community, parent & whānau groups, general practices, or any group or organisation interested in child and maternal nutrition
We can discuss any of the following: healthy eating during pregnancy and breastfeeding, infants transitioning to solids, lunchbox, snack and meal ideas, label reading, weight management, how to set healthy eating goals and how to achieve them
Who can use this service?

To find out if you or your client can use this service, referral criteria is included in the Maternal Child and Youth Dietitian Referral Form

Fiona Shepherd
Maternal Child and Youth Dietitian
Eastern Bay Primary Health Alliance
5 Louvain Street, Whakatāne 3120
P. (07) 306 2350
M. 021 447 312
F. (07) 306 2399

Diabetes Services


How do I access this service?

The following people can be referred by their Doctor or Practice Nurse to the Diabetes Clinical Nurse Specialist:

  • Adults with Type 1 Diabetes who have poor glycaemic control
  • People with Diabetes who experience frequent or severe hypoglycemia
  • People with Type 2 Diabetes who have HbA1c>75mmol/mol, have attended a Diabetes self management course and have Diabetes complications requiring review

Diabetes High Risk Feet (Podium Podiatry)
Your Doctor or Practice Nurse can refer you to Podium Podiatry if needed.

Diabetes Retinal Screening
Your Doctor or Practice Nurse can refer you to Tauranga Eye Specialists if needed. The service is delivered at Māori Health Services premises, Whakatāne Hospital.

Diabetes Clinical Nurse Specialist

The Diabetes Nurse holds weekly clinics at Whakatāne Hospital to provide education and to support people self-manage their Diabetes (home visits are not provided with this service). The Diabetes nurse works with other health professionals including General Practice Doctors and Nurses to promote wellness for people with Diabetes.


Diabetes and Heart Health Self-Management

See our Heart Health and Diabetes Self-Management education sessions to help you learn more about your condition.

School Based Health Services


How do I access this service?

The School Based Health Service has 5 Nurses working 25-30 hours/week in decile 1-4 Secondary Schools in the Eastern Bay of Plenty. These Secondary Schools are:

Tarawera High School
Edgecumbe College
Opotiki College
Trident High School
Whakatāne High School
Te Kura Maori-A-Rohe O Waiohau

The School Nurses provide contraceptive support, wound care and general nursing practice.


Nicky Tarbotton
Youth Health Lead
Eastern Bay Primary Health Alliance
5 Louvain Street
Whakatāne 3120
P. (07) 306 2309
M. (021) 448 196
F. (07) 306 2399

Youth Sexual Health


How do I access this service?

Eastern Bay Primary Health Alliance provides free Sexual Health Services in the Eastern Bay of Plenty through their General Practices, Outpatients Clinic (in collaboration with BOPDHB), and School Clinics.

We also provide Sexual Health Education through our Youth Education Programmes.

Call 0800 SAFELOVE (0800 7233 5683)

Free Sexual Health Services at High Schools

Most secondary schools in the Eastern Bay of Plenty have a school nurse on site. They can also provide you with access to a doctor.

Clinic 1 also provide a weekly clinic at Whakatāne High School and Trident High School.

Make an appointment to see your School Nurse or Sexual Health Nurse. It’s FREE and CONFIDENTIAL but you must be an enrolled student.

Youth Sexual Health Education
Our Youth Sexual Health Educator is available to teach a comprehensive sexual health programme aligned with the NZ curriculum for education providers in the Eastern Bay of Plenty. This programme is available to adolescent students in alternative and trade education and special needs centres. It covers the following:

  • Basic Anatomy
  • Healthy Relationships
  • Decision Making/Choices
  • Conception/Pregnancy
  • Gender/Sexuality
  • Body Image/Media
  • STI’s
  • Contraception & Abortion
  • Consent & The Law
  • Alcohol/Drugs and Sex
  • Sexual Violence
  • Pornography

Secondary Schools in the Eastern Bay of Plenty can also access this service through the train-the-trainer and professional development programmes.

Andrea Stephens
Youth Sexual Health Educator
Eastern Bay Primary Health Alliance
5 Louvain Street, Whakatāne 3120
P. (07) 306 2322

Free Sexual Health Services at Doctor’s Surgeries

All in order south of the border?
FREE YOUTH HEALTH CHECK is available for registered patients aged under 26 years at the following General Practices:

  • Ōhope Beach Medical Centre
  • Med Central
  • Riverslea Medical Centre
  • Tāneatua Medical Centre
  • Church Street Surgery
  • Toi Ora Health
  • Whakatōhea Health Centre
  • Kawerau Medical Centre
  • Tarawera Health Centre

Normal consultation charges apply if you are over 26 years old or not registered with the medical practice.

Other doctor’s surgeries in the Eastern Bay of Plenty may offer free sexual health services for enrolled patients aged under 26 years. Please enquire with them directly.

Free Sexual Health Services at Whakatāne Hospital

Clinic 1 (Sexual Health Service)
Our FREE and CONFIDENTIAL service, available for all ages, is based at Whakatāne Hospital, and also has weekly school-based clinics at Trident High School and Whakatāne High School.

We offer contraception, pregnancy tests, cervical screening, sexual health check-ups, treatments, advice and information.

Clinic 1 Location
Whakatāne Hospital Outpatients Department
Stewart Street

Clinic 1 Session Times
12 midday to 5pm
This is mainly a drop-in clinic with limited spaces (so it’s first come, first seen).
You will be given an appointment by the receptionist when you arrive and check in.

There are limited number of pre-booked appointments available. If these have not been booked before the start of the clinic, they will become available as drop-in appointments.

10am to 3pm
This is mainly a booked appointment clinic.
Any appointments that are not booked by the time clinic starts will become available for clients who drop-in (but availability is limited and we cannot guarantee that you will be seen).

Clinic 1 Contact Details
Please call 0800 SAFELOVE (0800 72335683) to speak to the clinic nurse or to book an appointment.

Please note that this is NOT A 24 HOUR NUMBER. If the phone is not answered, please leave a message with your name and contact phone number and the nurse will call you back.


Primary Health Counselling


How do I access this service?

  • If you are 20 years or older, your Doctor or Practice Nurse can refer you to the service
  • If you are 10 to 19 years old, you can self-refer or be referred by your Doctor, Practice Nurse, School Nurse or by a family member
  • General Practice can refer clients via Best Practice

Once your referral has been accepted we will discuss which team member will suit you best. We will meet regularly and work together on your recovery goals.

Jamie Sullivan
Eastern Bay Primary Health Alliance
5 Louvain Street
Whakatāne 3120
P. (07) 306 2300
F. (07) 306 2399

Primary Health Counselling Service

The Primary Health Counselling Service offers short term counselling support for Youth and Adults with mild to moderate mental health situations/conditions.

The team of Counsellors provide support to enable the clients to consider their own individuality, values, beliefs and supports as well as those of their family/ whānau. The team understand that everyone has different strengths and needs. Together they develop a support plan through developing skills, knowledge, tools and opportunities to achieve their goals and aspirations.

The Counselling team will be looking at strengthening their relationships with intermediate and secondary schools to offer programmes to increase student resiliency around relationships with themselves, their family/whānau, their peers and things like physical activity, nutrition and alcohol.

In some instances the Counselling team are able to involve other Services to ensure that all the elements of each person’s recovery is progressing. Recovery is a life journey. Everyone’s recovery will be different, reflecting each person’s uniqueness as individuals. The counselling team will walk beside each person on their journey, supporting and motivating them to achieve to be as healthy as they can be.


Free Services at Your Doctor

* Conditions apply so please ask at your practice to find out if these services are FREE for YOU.

For all smokers aged 15 years and older.

A free service to help you to become more active with the support from Sport Bay of Plenty.

Are you all in order south of the border? Free contraception and sexual health services for males and females aged under 26 years.

Breast Screening is your best chance of beating breast cancer. Help to enrol for screening is free for women aged 45 to 69 years.

You can receive free services to support you in your last precious months or weeks.

Cervical screening is your best chance of beating cervical cancer. Cervical smears are FREE for all women aged 20 to 69 years.



COPD Programme
Please ask if you are eligible for support if you have recently attended ED or been admitted to hospital due to COPD.

Mental Wellness Check
Don’t struggle alone with issues like bullying, family violence, grief, anxiety or loss. If life is getting too tough -get help -make a FREE appointment with your doctor or nurse.

Find out your risk of getting diabetes or having a heart attack or stroke. This FREE check could be your first step towards improved health.

Integrated Case Management


How do I access this service?

General Practice refer clients into ICM via MedTech.

The Health Planning tool (HPT) is integrated into MedTech and brings into place questions that a clinician might want to ask to understand the client’s holistic health needs.

The HPT can then provide General Practice with current information on the care journey of clients who have been referred to ICM.

Referral Criteria

Clients who have one or more of the following:

  • Long term conditions or complex needs that are having a significant impact on their quality of life and ability to function
  • A requirement for intervention or support from two or more agencies or services
  • A repeat did not attend for a required service
  • Need targeted assistance to successfully access required services in the opinion of the referrer



Veronica (Ronnie) Maru
Senior Administrator
Eastern Bay Primary Health Alliance
5 Louvain Street, Whakatāne 3120
07 306 2317
021 583 721

Integrated Case Management (ICM)

ICM is a navigation and coordination service. It has been developed to ensure closer integration with General Practice (GP).

ICM is based around the patient and whānau. It starts with an Integrated Care Plan, developed with the client and whānau, their GP and their case coordinators.

The Care Plan uses a client-centred approach and documents the steps that need to be taken to achieve the agreed outcomes.

The ICM team comprise of a small team of case coordinators and registered nurses who help clients navigate their way through health and social services.